eevip Privacy Policy

1.Introduction

eevip ("we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses the eevip online casino platform at eevip.one. This Privacy Policy describes how eevip collects, processes, stores, shares, and protects your personal information in connection with your use of the eevip Platform.

This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an Account or using the eevip Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with eevip's Terms and Conditions, which govern your use of the eevip Platform.

2.Data Controller

eevip is the personal information controller responsible for your personal data collected through the eevip Platform. As the data controller, eevip determines the purposes and means of processing your personal information.

eevip has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. You may contact the eevip DPO at the contact details provided in Section 15 of this Policy.

3.Personal Data We Collect

eevip collects the following categories of personal data from Players:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued ID details (e.g., PhilSys ID number, passport number, driver's license number, UMID, SSS ID, or voter's ID number).
• Contact Data: Philippine mobile number, email address, and residential address (city/municipality, province, region).
• Account Data: Username, encrypted password, account preferences, and communication preferences.
• Financial Data: GCash account details, PayMaya/Maya account details, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks), and debit card details used for deposits and withdrawals. eevip does not store full card numbers — only masked identifiers.
• Transaction Data: Records of all deposits, withdrawals, bonuses claimed, bets placed, games played, and winnings received on the eevip Platform.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and session duration.
• Usage Data: Information about how you navigate and interact with the eevip Platform, including pages visited, games accessed, and features used.
• Communications Data: Records of your communications with eevip support, including live chat transcripts, email correspondence, and support ticket history.
• Responsible Gaming Data: Self-imposed limits, cooling-off periods, self-exclusion requests, and any responsible gaming assessments conducted by eevip.

4.How We Collect Your Data

eevip collects your personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the eevip Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment data from payment processors (GCash, PayMaya, banks); fraud prevention data from anti-fraud service providers; and publicly available data from Philippine government databases where permitted by law.

5.How We Use Your Personal Data

eevip processes your personal data for the following purposes:

• Account management: To register, maintain, and administer your eevip Account, including verifying your identity and eligibility.
• Service delivery: To provide access to eevip Games, process deposits and withdrawals, and deliver bonuses and promotions.
• KYC and compliance: To verify your identity, age (21+), and source of funds in compliance with Philippine anti-money laundering (AML) laws and PAGCOR regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the eevip Platform.
• Responsible gaming: To monitor gaming behavior, enforce self-imposed limits, identify signs of problem gambling, and comply with responsible gaming obligations.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of eevip's support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the eevip Platform's features, performance, and user experience.
• Legal compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory directions, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).

6.Legal Basis for Processing

eevip processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing necessary to perform the contract between you and eevip (i.e., the Terms and Conditions), including Account management, game access, and payment processing.
• Legal obligation: Processing required to comply with eevip's legal obligations under Philippine law, including AML compliance, KYC verification, and regulatory reporting.
• Legitimate interests: Processing for eevip's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7.Data Sharing and Disclosure

eevip does not sell, rent, or trade your personal data to third parties for their own commercial purposes. eevip may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers that assist eevip in verifying player identities and ages in compliance with Philippine regulations.
• Fraud prevention and AML service providers: Third-party providers that assist eevip in detecting and preventing fraud, money laundering, and other financial crimes.
• Game software providers: Licensed game developers and providers whose games are available on the eevip Platform, to the extent necessary for game operation and dispute resolution.
• IT and cloud service providers: Technology partners that provide hosting, data storage, and platform infrastructure services to eevip.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory direction.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by eevip, subject to professional confidentiality obligations.

All third-party service providers engaged by eevip are contractually required to process your personal data only for the specified purpose and in accordance with applicable Philippine data privacy laws.

8.Data Retention

eevip retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of Account closure, in compliance with Philippine AML record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law or regulatory direction.
• Support communications: Retained for three (3) years from the date of the communication, for dispute resolution and quality assurance purposes.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

Upon expiry of the applicable retention period, eevip will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9.Data Security

eevip implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the eevip Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal and financial data is stored in encrypted form on secure servers.
• Access controls: Access to personal data is restricted to eevip personnel and authorized service providers who require it for their specific role, on a strict need-to-know basis.
• Two-factor authentication: eevip offers 2FA for Player Accounts and requires it for internal administrative access to personal data systems.
• Regular security audits: eevip conducts regular security assessments and penetration testing of its Platform and data systems.
• Incident response: eevip maintains a data breach response plan. In the event of a personal data breach that poses a real risk to your rights, eevip will notify the National Privacy Commission and affected Players in accordance with the Data Privacy Act of 2012.

While eevip takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your Account credentials confidential and for notifying eevip immediately of any suspected unauthorized access.

10.Cookies and Tracking Technologies

eevip uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance cookies: Collect anonymized data about how Players use the eevip Platform, such as pages visited and error messages encountered, to help eevip improve Platform performance.
• Functional cookies: Remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics cookies: Used by eevip's analytics tools to understand aggregate usage patterns and improve the Platform. Data collected is anonymized and not linked to individual Players.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the eevip Platform. eevip does not use cookies to serve third-party advertising.

11.Your Data Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by eevip:

• Right to be informed: The right to be informed of how your personal data is collected, processed, and used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data eevip holds about you, and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by eevip.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eevip's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe eevip has violated your data privacy rights.

To exercise any of these rights, please contact eevip's Data Protection Officer using the contact details in Section 15. eevip will respond to your request within thirty (30) days, subject to identity verification requirements.

12.Children's Privacy

The eevip Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. eevip does not knowingly collect personal data from individuals under 21 years of age.

If eevip discovers that personal data has been collected from a person under 21, eevip will immediately suspend the associated Account, delete the personal data, and report the matter to the appropriate regulatory authority where required.

13.Cross-Border Data Transfers

eevip primarily stores and processes your personal data within the Philippines. In certain circumstances, your personal data may be transferred to, or processed by, service providers located outside the Philippines — for example, cloud infrastructure providers or game software developers operating internationally.

Where such cross-border transfers occur, eevip ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012. eevip will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without appropriate contractual safeguards.

14.Amendments to This Privacy Policy

eevip reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or eevip's data processing practices. The following process applies:

• Material amendments will be communicated to registered Players via the email address or mobile number associated with their Account, with at least seven (7) days' notice before the amended Policy takes effect.
• Non-material amendments may take effect immediately upon publication on the eevip Platform.
• The "Last Updated" date at the top of this page reflects the date of the most recent amendment. It is your responsibility to review this Privacy Policy periodically.
• Continued use of the eevip Platform after the effective date of any amendment constitutes your acceptance of the amended Privacy Policy.

15.Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or eevip's handling of your personal data, please contact eevip's Data Protection Officer: